OrderCentra DocumentationWhatsApp Bot
Connect a channel, support customers and configure controlled automation.
Prepare faster WhatsApp replies
A narrated introduction using cropped stills from the recorded interface. Follow the lessons below for complete procedures.
English narration: ElevenLabs George · English subtitles included
Read the English narration
Choose your channel
The WhatsApp module combines chats, contacts and reply tools. Confirm the selected workspace and channel status before using it. Connection methods can differ, so follow the setup lesson for your channel rather than assuming every account uses the same login flow.
Build a useful shortcut
This Create Shortcut dialog lets you name a reply and choose its slash trigger. Select text, image, video, document, contact or a sequence of messages. Write a clear response and check its contents before making the shortcut available to your team.
Review automation separately
AI Auto-Reply and Broadcasts are separate workflows from a saved shortcut. Review their audience, instructions and channel requirements before enabling or sending anything. The detailed course also explains chats and developer tools. No shortcut or outgoing message is created in this introduction.
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Connect WhatsApp through the correct mode
QR Link and the Official API use different connection flows. Select the workspace type first and follow its matching setup.
Support customers with chats, shortcuts and AI
Start with reliable human replies, then add automation that has a clear purpose and a tested handoff.
Prepare WhatsApp broadcasts and API integrations
Keep audience review, device selection, scheduling and provider rules visible before sending at scale.